| Cookie name and details |
TTL |
Purpose |
Domain |
|
If JS API (.salesiq.domain())enabled |
| “zld”+<@lsid@>+”state” |
5 mins |
This cookie stores the minimization and maximization state of an embed on the website. |
xyz.domain.com |
|
domain.com |
| “zld”+<@lsid@>+”dragpos” |
5 mins |
This cookie stores the position of the embed on the website |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”_zldp” |
2 years |
This cookie identifies the unique visitors for the website |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”_zldt” |
1 day |
This cookie identifies unique visits for a visitor in the website |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”_siqid” |
2 years |
This cookie helps you track users across all domains |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”_uuid” |
2 years |
This cookie provides user id needed in REST API to get the data of the current user. |
xyz.domain.com |
|
domain.com |
| isiframeenabled |
1 day |
This cookie is set when the Live Chat feature is disabled by proactive chats/trigger/JSAPI |
xyz.domain.com |
|
domain.com |
| “gdpr_”+<@screenname@>+”__donottrack” |
1 month |
This cookie stores the GDPR consent from the visitor – enable/disable tracking |
xyz.domain.com |
|
domain.com |
| “gdpr_”+<@screenname@>+”_trackingconfig” |
1 month |
This cookie stores the GDPR consent configured in the SalesIQ portal |
xyz.domain.com |
|
domain.com |
| “zld”+<@lsid@>+”Article_”+<@article_id@> |
1 day |
The cookie stores if an article is liked or not by the visitor |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”mc_cid” |
1 day |
This cookie tracks Mailchimp details about the visitor via campaign id & member email’s unique id |
xyz.domain.com |
|
domain.com |
| <@screenname@>+”-“+”mc_eid” |
1 day |
This cookie tracks Mailchimp details about the visitor via unique id & member email’s unique id |
xyz.domain.com |
|
domain.com |
| “JSESSIONID” |
When the browsing session ends |
This cookie is generated by servlet containers like Tomcat and used for session management for the HTTP protocol |
salesiq.zohopublic.
com |
|
salesiq.zohopublic.
com |
| “LS_CSRF_TOKEN” |
When the browsing session ends |
This cookie is used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitor |
salesiq.zohopublic.
com |
|
salesiq.zohopublic.
com |
| e3de1f7d42(random checksum) |
When the browsing session ends |
This cookie is used for internal load balancing of SalesIQ servers |
salesiq.zohopublic.
com |
|
salesiq.zohopublic.
com |
| “shopifyat_”+<@lsid@> |
Undefined |
Used in the Shopify app to authenticate the SalesIQ API request |
salesiq.zoho.com |
|
Not Applicable |
| “fbpgsr_”+<@lsid@> |
Undefined |
Used in the Facebook app to authenticate the SalesIQ API request |
salesiq.zoho.com |
|
Not Applicable |
| _zldvfp |
6 months |
Used to identify visitors referred from email campaigns |
xyz.domain.com |
|
Not Applicable |
